Many Kismo pieces are assembled and finished by hand, and some designs include hand-crafted components (like drawing, flower dying process, resin work or natural stones). Because of this, small variations are normal—and part of what makes each piece uniquely yours.

You’ll receive the same design, but slight differences can happen—especially with resin details and natural stones. Color, pattern, and tiny placement variations are expected and intentional with handmade work.

Materials vary by design, but you’ll always find the specifics on each product page. Common materials include resin, natural stones, and metal components such as surgical-grade stainless steel, gold-plated stainless steel, sterling silver finishes, and gold-filled chains.

Many earring pieces feature surgical-grade stainless steel components, known to be well-tolerated. If you have metal sensitivity concerns, feel free to message me beforehand to choose the best option for you.

Sometimes. If you have a request (type, metal/stone preference, colorway), message me with what you’re looking for. I’ll confirm feasibility, timeline, and pricing. Send me a message.

Each kismo jewelry purchase includes a complimentary micro-suede pouch. Add a gift box during checkout if desired, or reach out after ordering for a special message.

Because many items are made in small batches (and for hygiene reasons with earrings), Kismo generally does not accept returns.

If your item arrives damaged or there’s an issue, please contact me within 48 hours of delivery with a photo and I’ll make it right.

Email me at Support@kismo.store within 48 hours of delivery with:

• your order number
  
• a clear photo of the damage
  
• the packaging (if possible)
  

I’ll help resolve it quickly.

To keep your piece looking its best:

• Avoid water, perfume, lotions, and harsh chemicals
  
• Remove before showering, swimming, and working out
  
• Store dry, away from direct sunlight
  
• Wipe gently with a soft cloth after wear
  

Natural stones and plated finishes last longer with gentle care.

For more detail, please read Product Care page.